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Read answers to some of our most commonly asked questions. If you still have questions feel free to contact us and let us know how we can help.

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Agent FAQs

  • What does it cost to order sale contract documents from REI QuiContract?

    The title search is charged to your credit card. One title search costs just $10. If the property is a strata apartment, you will need a lot title and common property title, so this will cost $20.

    The contract document order is charged to your client’s credit card or (if you so elect) to your  card. The cost varies depending on with the number of dealings registered on title, but a typical cost would be in the range of $200-$300 for houses and $300-$400 for apartments.

    Because a lawyer or conveyancer would otherwise have to order exactly the same documents anyway, commencing the sale contract process with REI Quicontract will cost the client no more than commencing the process with a lawyer or conveyancer. But what’s important is that REI QuiContract will speed up that process.

  • Why is GST not 10% of the total cost of contract documents?

    Some of the contract documents include a component which is GST free.

  • Are REI QuiContract documents all I need to market a property for sale?

    In NSW, the law requires a sale contract attaching copies of certain prescribed documents to be available for purchasers to review before a property is marketed.

    The final set of contract documents provided by REI QuiContract will satisfy all legal requirements enabling the sale property to be marketed, unless the sale property includes a swimming pool, because REI QuiContract doesn’t provide the required pool certificate. And REI QuiContract documents will never be in a form suitable for exchange. You should therefore forward REI QuiContract contract document emails to your client’s lawyer or conveyancer progressively as you receive them.

    If you have included lawyer or conveyancer name and email details on the “Add further contact details” page when ordering contract documents, the documents will be emailed to the nominated solicitor or conveyancer at the same time as they are sent to you. The email to the solicitor or conveyancer will note that they are proposed to be retained and ask them to contact you for further details.

    If you have not included lawyer or conveyancer name and email details on the “Add further contact details” page when ordering contract documents, and this is the first time you have sent REI QuiContract documents to the lawyer or conveyancer, also send them our Notes for Lawyers and Conveyancers when you forward the documents to them.

  • Can I use REI QuiContract documents for exchange?

    No form of contract for sale should ever be exchanged without review by a lawyer or conveyancer.

  • My REI QuiContract title search shows that my client is not the sale property owner, or only one of the owners. What do I do?

    Your REI QuiContract title search provides the correct name/s of the currently registered owner/s of the property searched.

    If the registered owner’s name/s differ from those provided by the client for inclusion in your sale agency agreement, the problem could be any of the following:

    1. The client has purchased the property, but a transfer has not yet been registered  to record this purchase. This is possible but usually unlikely.
    2. You or the client have accidentally recorded the wrong address in the sale agency agreement or when ordering the title search, eg 46 Watford St instead of 64 Watford St.
    3. The client is not the sale property owner. Eg, the house is in the wife’s name, but the husband is recorded in the sale agency agreement as the client.
    4. The client is not the only owner. Eg, the house is owned by 2 brothers, but only one is recorded in the sale agency agreement as the client.

    If any of the listed mistakes has occurred, your sales agency agreement may be invalid, so this should be checked carefully.

    An REI QuiContract title search will assist in avoiding such mistakes, but the identity of the client should also be cross-checked against a driver’s licence or similarly reliable form of identification.

  • How do I order sale contract documents from REI QuiContract?

    Once you have registered, all you need to get started is an address. For more information, see the Agent’s Quick Guide.

  • How do I receive sale contract documents from REI QuiContract?

    Once you have submitted your order, the sale contract documents will be emailed to you. For more information, see the Agent’s Quick Guide.

  • I've already ordered an REI QuiContract title search or sale contract. How do I find the documents again afterwards?

    See the Agent’s Quick Guide

    Your orders are listed in the Order History page, which appears every time you log in.

    If you have made numerous orders, and so can’t immediately see the order you’re interested in, just enter the sale property street name in the search field at the top right hand corner of the Order History page.

    Another way to find the order is to search your email inbox for REI QuiContract messages in relation to the sale property. Open any of those messages and you’ll find a link to the current status of your order.

  • How do I know when my REI QuiContract order has been completed?

    See the Agent’s Quick Guide.

    Once your order has been completed, you will receive an email confirming that “Your REI QuiContract order has been completed”.

  • How do I share REI QuiContract documents with the vendor, the vendor's lawyer or a potential purchaser?

    As your order progresses, you will be sent a series of emails updating you on the status of your order. Each of these emails includes a link to the sale contract documents then available (in a single pdf).

    To share your REI QuiContract documents with the vendor, its lawyer or a potential purchaser, forward these emails to them and advise them to press the “click here” link in order to download the documents.

     

    If you have included lawyer or conveyancer name and email details on the “Add further contact details” page when ordering contract documents, the documents will be emailed to the nominated solicitor or conveyancer at the same time as they are sent to you. The email to the solicitor or conveyancer will note that they are proposed to be retained and ask them to contact you for further details.

    If you have not included lawyer or conveyancer name and email details on the “Add further contact details” page when ordering contract documents, and this is the first time you have sent REI QuiContract documents to the lawyer or conveyancer, also send them our Notes for Lawyers and Conveyancers Notes for Lawyers and Conveyancers when you forward the documents to them.

    To download documents, see the Agent’s Quick Guide.

  • What if my device crashes/freezes while I'm making an order?

    Not to worry, you can either log back into your account and check the status of your order in the Order History page or check your emails to see if you have received confirmation of the order.

    If your order was not finished before the crash, find it in the Order History page and finish from where you left off.

  • I received an error message when submitting my order, what do I do?

    If you’ve confirmed that the error is not due to a system failure on your own device, please phone or email details of the error message to us on 1300 057 875 or help@reiquicontract.com.au

  • I've submitted my order, but not received my contract documents, what do I do?

    You will receive your contract documents in 2 batches. The first batch (standard form contract plus title search plus dealings registered on title) will usually be available almost immediately. The second batch (including council and water authority documents) can come within one business day but, depending on how slow the authority is, may take several days and (in the worst cases) up to 2 weeks.

    We monitor all orders and will follow up with an authority if its documents are not received within a few business days.

    If you do not receive your title search within minutes, your property searches within an hour, or all of your documents within a few days, please contact the REI QuiContract help desk and provide us with your order number (contained in the emails sent to you in relation to your order).

  • What if I hit the "back" button by accident before submitting my order?

    If you accidentally  click the back button,  you will be directed back to the Order History page. Simply click on your order to continue where you left off.

  • What's happened if the REI QuiContract website has gone to plain text without pictures?

    If this occurs, you are experiencing an internet browser error. This is usually fixed by shutting the browser and then starting again. If that doesn’t work, please ask your IT consultant for advice.

  • What are REI QuiContract helpdesk contact details?

    The REI QuiContract helpdesk is operated by the Real Estate Institute of NSW

    Email: help@reiquicontract.com.au

    Phone: 1300 057 875

    Business hours: 9am to 5pm weekdays

Lawyer & Conveyancer FAQs

  • What does it cost to order sale contract documents from REI QuiContract?

    The title search is charged to your credit card. Each title search costs $24 but, if you then proceed to order a full set of contract documents from us, we will rebate $14 from that cost. So each title search then costs just $10.

    Rates for the balance of our vendor searches are also highly competitive, and are charged either to your client’s credit card or (if you so elect) to your card.

  • Why is GST not 10% of the total cost of contract documents?

    Some of the contract documents include a component which is GST free.

  • Does REI QuiContract provide all prescribed sale contract documents?

    REI QuiContract supplies all prescribed documents other than Home Building Act documents. It will also supply a land tax certificate.

    If your client has a swimming pool, REI QuiContract will supply a s.22D compliance certificate but, if your client’s pool is not registered or you otherwise doubt whether it is it is regulation compliant, we recommend that you DO NOT ORDER a s22D certificate but instead separately arrange a s.22C pool inspection. 

    REI QuiContract will significantly expedite preparation of a sale contract. REI QuiContract documents are supplied in collated contract form for ease of review and, at the same time, are also supplied individually to facilitate inclusion of any other requirements such as a home warranty insurance document and your special conditions.

    If you don’t have an Adobe PDF Editor software licence, we recommend you purchase it, because so many contracts are now being prepared electronically and this software makes it so easy to create, edit, add and collate PDF documents. If you don’t have the software, just print the document out and work with it manually.

  • My REI QuiContract title search shows that my client is not the sale property owner, or only one of the owners. What do I do?

    Your REI QuiContract title search provides the correct name/s of the currently registered owner/s of the property searched.

    If the registered owner’s name/s differ from those provided by the client, the problem could be any of the following:

    1. The client has purchased the property, but a transfer has not yet been registered  to record this purchase. This is possible but usually unlikely.
    2. You or the client have accidentally recorded the wrong address, eg 46 Watford St instead of 64 Watford St.
    3. The client is not the sale property owner. Eg, the house is in the wife’s name, but the husband believes he is the owner.
    4. The client is not the only owner. Eg, the house is owned by 2 brothers, but one believes he is the only owner.

    An REI QuiContract title search will assist in avoiding such mistakes, but the identity of the client should also be cross-checked against your VOI documentation.

  • How do I order sale contract documents from REI QuiContract?

    Once you have registered, all you need to get started is an address. For more information, see the Lawyer/Conveyancer Quick Guide.

  • How do I receive sale contract documents from REI QuiContract?

    Once you have submitted your order, the sale contract documents will be emailed to you. For more information, see the Lawyer/Conveyancer Quick Guide.

  • I've already ordered an REI QuiContract title search or sale contract. How do I find the documents again afterwards?

    See the Lawyer/Conveyancer Quick Guide.

    Your orders are listed in the Order History page, which appears every time you log in.

    If you have made numerous orders, and so can’t immediately see the order you’re interested in, just enter the sale property street name in the search field at the top right hand corner of the Order History page.

    Another way to find the order is to search your email inbox for REI QuiContract messages in relation to the sale property. Open any of those messages and you’ll find a link to the current status of your order.

  • How do I know when my REI QuiContract order has been completed?

    See the Lawyer/Conveyancer Quick Guide.

    Once your order has been completed, you will receive an email confirming that “Your REI QuiContract order has been completed”.

  • How do I share REI QuiContract documents with the vendor, the agent, a potential purchaser or the purchaser's legal representative?

    As your order progresses, you will be sent a series of emails updating you on the status of your order. Each of these emails includes a link to the sale contract documents then available (in a single pdf).

    To share your REI QuiContract documents with any other party, forward these emails to them and advise them to press the “click here” link in order to download the documents.

    To download documents, see the Lawyer/Conveyancer Quick Guide.

  • What if my device crashes/freezes while I'm making an order?

    Not to worry, you can either log back into your account and check the status of your order in the Order History page or check your emails to see if you have received confirmation of the order.

    If your order was not finished before the crash, find it in the Order History page and finish from where you left off.

  • I received an error message when submitting my order, what do I do?

    If you’ve confirmed that the error is not due to a system failure on your own device, please phone or email details of the error message to us on 1300 057 875 or help@reiquicontract.com.au

  • I've submitted my order, but not received my contract documents, what do I do?

    You will receive your contract documents in 2 batches. The first batch (standard form contract plus title search plus dealings registered on title) will usually be available almost immediately. The second batch (including council and water authority documents) can come within one business day but, depending on how slow the authority is, may take several days and (in the worst cases) up to 2 weeks.
    We monitor all orders and will follow up with an authority if its documents are not received within a few business days.
    If you do not receive your title search within minutes, your property searches within an hour, or all of your documents within a few days, please contact the REI QuiContract help desk and provide us with the property address for your order.

  • What if I hit the "back" button by accident before submitting my order?

    If you accidentally  click the back button,  you will be directed back to the Order History page. Simply click on your order to continue where you left off.

  • What's happened if the REI QuiContract website has gone to plain text without pictures?

    If this occurs, you are experiencing an internet browser error. This is usually fixed by shutting the browser and then starting again. If that doesn’t work, please ask your IT consultant for advice.

  • What are REI QuiContract helpdesk contact details?

    The REI QuiContract helpdesk is operated by the Real Estate Institute of NSW

    Email: help@reiquicontract.com.au

    Phone: 1300 057 875

    Business hours: 9am to 5pm weekdays

Home seller FAQs

  • What does it cost to order sale contract documents from REI QuiContract?

    Because a lawyer or conveyancer would otherwise have to order exactly the same documents anyway, commencing the sale contract process by ordering REI Quicontract documents will cost you no more than commencing the process with a lawyer or conveyancer. But what’s important is that REI QuiContract will speed up that process.

    The title search is charged to your credit card. A title search costs just $10.

    NB that if the property is a strata apartment, you will need a lot title and common property title, so this will cost $20.

    The full contract document order is charged to your registered credit card or (if you so elect) to any other credit card. The cost varies in accordance with the number of dealings registered on title to the sale property, but a typical cost would be in the range of $200-$300 for houses and $300-$400 for apartments.

  • Why is GST not 10% of the total cost of contract documents?

    Some of the contract documents include a component which is GST free.

  • How do I order sale contract documents from REI QuiContract?

    Once you have registered, all you need to get started is an address. For more information, see the Home Seller Quick Guide.

  • How do I receive sale contract documents from REI QuiContract?

    Once you have submitted your order, the sale contract documents will be emailed to you. For more information, see the Home Seller Quick Guide.

  • I've already ordered an REI QuiContract title search or sale contract. How do I find the documents again afterwards?

    See the Home Seller Quick Guide.

    Your orders are listed in the Order History page, which appears every time you log in.

    Another way to find the order is to search your email inbox for REI QuiContract messages in relation to the sale property. Open any of those messages and you’ll find a link to the current status of your order.

  • How do I know when my REI QuiContract order has been completed?

    See the Home Seller Quick Guide.

    Once your order has been completed, you will receive an email confirming that “Your REI QuiContract order has been completed”.

  • How do I share REI QuiContract documents with my real estate agent, lawyer or conveyancer?

    As your order progresses, you will be sent a series of emails updating you on the status of your order. Each of these emails includes a link to the sale contract documents then available (in a single pdf).

    To share your REI QuiContract documents with your real estate agent, lawyer or conveyancer, forward these emails to them and advise them to press the “click here” link in order to download the documents.

    If you have included lawyer or conveyancer name and email details on the “Add further contact details” page when ordering contract documents, the documents will be emailed to the nominated solicitor or conveyancer at the same time as they are sent to you. The email to the solicitor or conveyancer will note that they are proposed to be retained and ask them to contact you for further details. To download documents, see the Home Seller Quick Guide.

  • My REI QuiContract title search shows I am not the sale property owner. What do I do?

    Your REI QuiContract title search provides the correct name/s of the currently registered owner/s of the property searched.

    If another person is shown as owner of the property, the most likely reason is that you have accidentally recorded the wrong address when ordering the title search, eg 46 Watford St instead of 64 Watford St.

  • Are REI QuiContract documents all I need to market a property for sale?

    The final set of contract documents provided by REI QuiContract will satisfy all legal requirements enabling the sale property to be marketed unless the sale property includes a swimming pool, because REI QuiContract doesn’t provide the required pool certificate. And REI QuiContract documents will never be in a form suitable for exchange. You should therefore forward REI QuiContract document emails to your lawyer or conveyancer progressively as you receive them.

  • What if my device crashes/freezes while I'm making an order?

    Not to worry, you can either log back into your account and check the status of your order in the Order History page or check your emails to see if you have received confirmation of the order.

    If your order was not finished before the crash, find it in the Order History page and finish from where you left off.

  • I received an error message when submitting my order, what do I do?

    If you’ve confirmed that the error is not due to a system failure on your own device, please phone or email details of the error message to us on 1300 057 875 or help@reiquicontract.com.au

  • I've submitted my order, but not received my contract documents, what do I do?

    You will receive your contract documents in 2 batches. The first batch (standard form contract plus title search plus dealings registered on title) will usually be available almost immediately. The second batch (including council and water authority documents) can come within one business day but, depending on how slow the authority is, may take several days and (in the worst cases) up to 2 weeks.

    We monitor all orders and will follow up with an authority if its documents are not received within a few business days.

    If you do not receive your title search within minutes, your property searches within an hour, or all of your documents within a few days, please contact the REI QuiContract help desk and provide us with your order number (contained in the emails sent to you in relation to your order).

  • What if I hit the "back" button by accident before submitting my order?

    If you accidentally  click the back button,  you will be directed back to the Order History page. Simply click on your order to continue where you left off.

  • What's happened if the REI QuiContract website has gone to plain text without pictures?

    If this occurs, you are experiencing an internet browser error. This is usually fixed by closing the browser and then starting again. If that doesn’t work, try restarting your computer.

  • What are REI QuiContract helpdesk contact details?

    The REI QuiContract helpdesk is operated by the Real Estate Institute of NSW

    Email: help@reiquicontract.com.au

    Phone: 1300 057 875

    Business hours: 9am to 5pm weekdays

  • Why do I need a real estate agent to sell my home?

    Newspaper and social media articles sometimes attempt to promote the use of DIY house sale programs instead of engaging a real estate agent to sell your home.

    Don’t be fooled.

    Even with an agent, the sales process can be a gruelling process. Get yourself ready for having to keep the house tidy all the time, being asked to have the house inspected by potential buyers unexpectedly and at short notice, having potential buyers failing to turn up at appointed times, receiving low-ball offers, receiving high offers that are never confirmed, experiencing long delays to exchange even after acceptable offers are confirmed, etc, etc.

    Your agent will do a lot to filter and protect you from these frustrations and disappointments. In addition to this, because it’s what they do every day, the agent will already often have a network of potential purchasers, will know the best way of marketing the property to attract these and  other potential buyers, and will know whether its smarter to auction or sell by private treaty.

  • Why do I need a lawyer or conveyancer to finalise my sale contract?

    In most cases, REI QuiContract documents are all your agent needs to commence marketing your property. But only a lawyer or conveyancer has the skill and experience to determine what conditions should be included in the contract before it is exchanged, and how those conditions should be worded. In addition, the process from exchange to completion of your sale is quite complex, and again only a lawyer or conveyancer has the skill and experience to take your sale to completion.

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